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Home Journal Index 2021-3

Enhancing Interactional Competence Through the Use of English Expressions

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Junaitha Gaffoor
Singapore Institute of Technology, Singapore


Padma Rao
Singapore Institute of Technology, Singapore


Abstract
An exploratory study was conducted on the use of common English expressions in accountancy and business courses in a Singapore university. The aim of the study was to investigate the use of English expressions required by students to engage in effective communication at their workplace either during their internship period or upon graduation. Data garnered through a quiz, an online survey, semi-structured focus group interviews with students, and face-to face interviews with business professionals were analysed through descriptive statistics and qualitatively to gather the perceptions of students and business professionals on the use of English expressions such as common idioms, proverbs and catchphrases relevant for workplace communication. The study found that students’ interactional competence can be enhanced by increasing their learning engagement through relevant communicative activities that include English expressions in the physical and/or virtual classroom.


Keywords
Communication skills, interactional competence, English expressions, workplace preparedness, English for specific purposes